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Delivery Guidelines


United States Mail for 190 5th St., and 910, 912 and 926 Howard St. Tenants’ mail is delivered directly to their mailbox or front desk. Mail for tenants with 901 Mission St, 925 Mission St, 100 or 110 Fifth Street or 430 Natoma St. addresses is delivered to the Chronicle Building Mailroom located in the southwest corner of the first floor of the 901 Mission St. building.

Each Tenant Company has an assigned mail bin. Mail is placed in Tenants bins, but is not sorted beyond the master Tenant level. Mail is delivered Monday – Friday between 11:00 a.m. and Noon. The mail is sorted and available for pick up by 1:00 p.m. 


Overnight and Small Package Deliveries

FEDERAL EXPRESS, UPS and other overnight services also deliver directly to 190 Fifth Street, and 910, 912 and 926 Howard Street Tenants’ to their front desk. These couriers deliver overnight and small packages for Tenants with 901 Mission St. or 925 Mission St, 110 Fifth Street or 430 Natoma Street addresses are delivered to the Chronicle Building Mailroom.

These items are placed in Tenant bins or as close to them as possible on the shelf or floor adjacent to their bin. For Tenants receiving a large volume of such items the mailroom staff places them on a cart dedicated to that tenant. FedEx and UPS both make morning and midafternoon deliveries. These couriers also pick up envelopes and small packages for tenant companies with accounts.


Courier and Messenger Deliveries

Couriers and Messengers that require a signature must deliver to the 901 Mission St. Security desk. Security will attempt to contact the Tenant.  The Tenant of the consignee must handle acceptance of all deliveries. Security cannot accept or sign for any deliveries or allow delivery personnel into the building. If the attempt to contact the consignee is unsuccessful, deliveries will be re-routed to the Minna Street mailroom where they will be signed for. Delivery may be refused if it occurs after-hours.


Subpoenas and Other Legal Deliveries


The security staff does not receive and/or sign for legal documents. If an Officer of the court arrives at the 901 Mission St. lobby, they will allow them to attempt to contact the individual or Tenant Company Office Liaison, but will not take any other action.


Scheduling Deliveries

Catering, small furniture and other goods are to be delivered either through the Minna Street Mailroom roll-up door or via the freight elevator off Natoma Street. Deliveries must be scheduled at least 24-hours in advance to assure appropriate access support is in place as well as to ensure that the delivery window is available.  Some vendors may be required to provide the building office with a certificate of liability insurance prior to delivery.

Scheduling a delivery is done through Property Manager by e-mail at [email protected]. Requests should include the date and time (or delivery window), the company making the delivery, the item(s) being delivered, the Tenant Company name, Tenant contact and contact’s phone number.  The Tenant of the consignee must handle acceptance of all deliveries. Building Staff, Engineering or Security will not sign a delivery acceptance. Delivery schedules must be approved before activation.


After Hours Deliveries

Hours of delivery on weekdays for parcels are 8:00 a.m. to 6:00 p.m., Monday through Friday. Any delivery of furniture or other large equipment will require prior clearance through the Property Manager.